About Us

Deterge Cleaning Services is based in Norwich and offer a wide range of domestic and commercial cleaning services to Norwich and the surrounding areas. 
Whatever your situation from young families to professional couples to the elderly we can provide someone to clean and tidy for you so you can get on with more important things in life.
Our aim is to take the stress and workload out of either cleaning your own home/office or managing the staff yourself.

Customer Service
At Deterge Cleaning Services we pride ourselves in our customer service skills. 
Customer service to us means good communication, being patient and courteous at all times and listening to our customer’s requirements and feedback. 
The ability to handle surprises is high on the list as well.
Ultimately we want our customers to be provided with an excellent cleaner and clean home or office.

Our Team
Our cleaners are paid above the minimum wage as we believe in a fair price should be paid for the physical work that they do. 
As a result of this, we generally do not have a high turnover of cleaners. 
As a general rule, we can guarantee consistency with your Cleaner and cleans. 
Meet your Cleaner before they start working for you to ensure you are happy with them coming to your home or office. 
Our cleaners have a variety of Clients they work for from the Young, middle-aged, elderly to people with disabilities.
They will work according to your specific instructions, taking on all your household chores, leaving you with time for the important things in life.

The Service
Our services are not cast in stone, we offer a flexible cleaning service to suit you and your needs.
By using Deterge Cleaning Services, you have the benefit of knowing:-
Your Cleaner is FULLY VETTED.
We have Public Liability Insurance of up to 1,000,000.
You have the option of having a replacement Cleaner if yours is unavailable.
You will have the same Cleaner, day and time on each visit.
You will receive full agency support in terms of resolving any complaints, replacement cleaners or claims.
You will have the comfort of knowing that your home is being cleaned using your cleaning materials.
Cleaners are experienced or in-house trained with ongoing training.
You will be notified if your Cleaner is running late, ill or going on holiday.
Your clean can be moved or canceled if requested. (Note: 24 hours notice is required to cancel/move your clean or you will still be charged).
You can increase and decrease your hours to suit your needs (minimum requirement of 2 or 3 hours on each visit depending on location).
Please see our Frequently Asked Questions Page to find out more about our Cleaning and Domestic Help Services

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